Skill in Crisis Management (Computer Project)

Emergency administration (EM) can benefit from new information and communication technology (ICT). However, the complexness of the area creates high needs upon potential program designers. The design of technological support in a area where jobs and activities are entwined and never completely set, needs an comprehension of relationships in the socio-technical program as a whole.

In this venture, an attempt is made to perform from a Mental Systems Technological innovation position to recognize important features of skill in intermunicipal EM. Implementing views from spread knowledge, combined action and mutual comprehension, Hollnagel’s COCOM and ECOM designs have been used to recognize points of admittance into perform methods.

Working with data from a simulated forest-fire in a role-playing exercise, an research of dialogues discovered indecisiveness in how features are managed in a large occurrence, showing weaknesses in face of bigger downturn. In addition, it became obvious that features shifted across jobs during the increasing occurrence, and it was possible to find familiar stages of a reaction. The results underline features that should be reinforced by upcoming ICT, and incidents that can be visited later on research.

Source: Linköping University

Author: Aminoff, Hedvig